Most orders are sent out within 1–2 working days. Delivery costs vary based on your order size, and you'll see the final charge at checkout. We also offer free delivery on orders over £50 and if you’re in a hurry we offer next working day delivery for a small surcharge — just select the option at checkout and we’ll prioritise your order.

We can deliver to Northern Ireland, the Channel Islands, and some overseas locations. For these areas, just get in touch with us before ordering and we’ll work out the best delivery option for you.

We’re currently online only, which helps us keep prices low and pass on savings to you. That said, we include clear descriptions and photos on every product page — and if you’ve got questions, our friendly team is here to help.

We’re currently online only, which helps us keep prices low and pass on savings to you. That said, we include clear descriptions and photos on every product page — and if you’ve got questions, our friendly team is here to help.

We don’t offer collection at this time — we’re an online-only store, which helps us keep things efficient and offer better value to all our customers. Your order will be delivered straight to your door.

As soon as your order is dispatched, we’ll email you a tracking link so you can follow it all the way to your door.

If you’re planning a big garden makeover or buying for a community project, we’re happy to help. Just tell us what you need and we’ll provide a custom quote.

If a product is shown as in stock when you place your order, it’s ready to go. Our website shows live stock levels, so once it’s in your basket, it’s yours — no surprises at checkout.

Not yet — but gift cards are on our roadmap. If you’d like to treat someone to a Creation Horticulture gift in future, let us know you’re interested. Your feedback helps us shape what we launch next.

If your order hasn’t been packed or shipped yet, we’ll do our best to help. Contact us as soon as possible and we’ll let you know what’s possible.

We’re really sorry! Please send us a photo and a quick message within 48 hours of receiving your parcel. We’ll sort things quickly with a replacement, refund, or whatever works best for you.

Returning something is easy delivery & returns page for full details on how to send items back, what’s eligible and how long refunds take.

Yes — VAT invoices are sent to your email once your order is processed. If you don’t receive yours or need another copy, just ask.

You’ll see a promo code box during checkout. Enter your code there and the discount will apply automatically. If it doesn’t work, give us a shout before you complete your purchase.

Yes, we’ve got a handy PDF version of our latest catalogue available to download. If you’d prefer a printed copy, just ask and we’ll pop one in the post.

If you’re planning a big garden makeover or buying for a community project, we’re happy to help. Just tell us what you need and we’ll provide a custom quote.

If a product is shown as in stock when you place your order, it’s ready to go. Our website shows live stock levels, so once it’s in your basket, it’s yours — no surprises at checkout.

Not yet — but gift cards are on our roadmap. If you’d like to treat someone to a Creation Horticulture gift in future, let us know you’re interested. Your feedback helps us shape what we launch next.

Many of our fertilisers, composts and pest control products are certified for organic use. Look for items labelled organic, peat-free or natural.

We do! You’ll find a growing range of biodegradable liners, coir pots and natural fibre baskets that are kinder to the earth and break down naturally over time. Perfect for gardeners looking to reduce plastic use.

Yes, we’re proud to stock a number of UK-manufactured products. Supporting local suppliers helps us cut down on transport emissions and support British horticulture.

Most of our packaging is fully recyclable or made from recycled materials. We encourage customers to reuse boxes and packaging where possible — and we’re always working to reduce waste throughout our supply chain.