Creation Garden Supplies

Terms & Conditions

Terms and Conditions

Last updated: 25 September 2025

1. Introduction

Welcome to Creation Garden Supplies (“we”, “us”, “our”). By accessing or purchasing from creationgardensupplies.co.uk (“Website”), you agree to these Terms and Conditions. Please read them carefully before placing an order.

2. Eligibility

You must be at least 18 years old or have parental/guardian permission to use this Website and make purchases.

3. Your Account

You may check out as a guest or create an account. You are responsible for keeping your login details secure and for any activity under your account. We may suspend or close accounts where these Terms are breached or fraudulent activity is suspected.

4. Products, Pricing and Availability

  • All products are subject to availability.

  • Prices are shown in GBP and include VAT where applicable.

  • We may update prices, product information and promotions at any time.

  • Images are for illustration; colours and finishes may vary slightly.

  • If we discover an error in pricing or product information after you order, we will contact you to confirm whether you wish to proceed at the correct price or cancel for a full refund.

5. Orders and Contract Formation

Your order is an offer to buy. We will email an order confirmation, but the contract is formed only when we dispatch your items and send a dispatch confirmation. We reserve the right to refuse or cancel any order, for example where stock is unavailable or payment cannot be authorised. Any payments taken for cancelled orders will be refunded promptly.

6. Payment

  • We accept: Visa, Mastercard, American Express, PayPal, Apple Pay, Google Pay, Klarna, Clearpay [adjust if needed].

  • Payment is taken at checkout, except where you choose Klarna or Clearpay, where instalment terms apply (see Section 7).

  • Orders are processed only after successful payment authorisation.

  • We use secure payment processors and do not store full card details.

7. Buy Now Pay Later (BNPL) – Klarna and Clearpay

If you select Klarna or Clearpay, you are entering into a separate credit agreement with the provider. Terms are displayed at checkout and available at:

Creation Garden Supplies is not the lender and is not responsible for BNPL credit agreements. If you have questions about payments, please contact Klarna or Clearpay directly.

8. Delivery

Standard Promise

Next working day delivery for orders placed up to 2pm Monday to Friday.

  • Free on orders over £50 (before 2pm).

  • £9.95 for orders under £50.

Delivery Times

  • Working days are Monday to Friday, excluding bank holidays.

  • Orders placed after 2pm or at weekends are processed the next working day.

  • Delivery is to the address you provide at checkout.

Delivery Matrix

 

Service

Postcode Coverage

Delivery Time

Cost

Next Day (orders before 2pm)

Mainland UK (excl. Highlands & Islands)

Next working day

Free over £50 / £9.95 under £50

Highlands & Islands

AB, IV, KW, HS, ZE, PH, PA, IM, GY, JE

2–3 working days

£9.95

Northern Ireland

BT postcodes

2–3 working days

£9.95

Oversized / Palletised Deliveries

All UK postcodes

2–7 working days

From £29.95 (quoted at checkout)


Important Notes

  • Most orders are shipped by tracked courier and may require a signature.

  • If a parcel is refused or uncollected and returned to us, we will refund the item price less carrier return fees.

  • Bulky or hazardous goods may take longer and attract surcharges.

Damage or Missing Items

Please check your order on arrival. Report damage, shortages or picking errors within 48 hours so we can put it right.


9. Click & Collect

If you choose Click & Collect, we will email when your order is ready. Please bring photo ID and your order number. We will hold orders for 7 calendar days unless agreed otherwise.

10. Risk and Title

Risk in the goods passes on delivery. Title passes only when we receive full payment.


11. Returns, Refunds and Cancellations

Change of Mind

  • You can return unwanted items within 30 days of delivery in their original condition and packaging.

  • Return postage is at your cost unless the item is faulty, damaged or misdescribed.

Statutory Right to Cancel

Under the Consumer Contracts Regulations 2013, you may cancel your order within 14 days of delivery. You then have a further 14 days to return the goods. Refunds include the item cost and the basic delivery charge.

Exclusions

We cannot accept returns for:

  • Perishable goods

  • Liquids, chemicals, fertilisers, or PPE once opened

  • Cut-to-length or made-to-order items

  • Clearly personalised or bespoke goods

Faulty or Misdescribed Goods

If an item is faulty or misdescribed, please contact us. Within 30 days you may request a refund or replacement. After 30 days we will repair, replace or refund as appropriate under the Consumer Rights Act 2015.

Refunds

Refunds are made to your original payment method within 14 days of receiving the returned goods or proof of posting.

12. Hazardous Goods and Safety

Certain items (fertilisers, pesticides, chemicals, aerosols, electricals) are classed as hazardous. These must be used strictly in line with the manufacturer’s instructions and stored safely away from children and pets. Delivery restrictions may apply due to courier regulations. Safety data sheets are available on request.

13. Product Safety and Usage

Always follow manufacturer instructions and guidance. Our information is for general use and should not replace professional advice specific to your circumstances.

14. Age-Restricted Products

Certain items (e.g. bladed tools, sharp implements, certain chemicals) are restricted for sale to customers 18 and over. By purchasing, you confirm you are legally entitled to buy. We may carry out age verification checks before dispatch and require proof of age on delivery.

15. Promotions and Discount Codes

Promotions are subject to their stated terms. Unless stated otherwise:

  • Offers cannot be used in conjunction with other discounts.

  • Apply to in-stock items only.

  • May be withdrawn at any time.

Refunds on promotional items will reflect the discounted price paid.

16. Intellectual Property

All content on this Website is owned by Creation Garden Supplies or our licensors. You may not copy or reproduce content without our permission.


17. Reviews and User Content

By submitting reviews or content, you grant us a royalty-free licence to use it on our Website, social media and marketing. We may remove unlawful or inappropriate content.

18. Liability

Nothing in these Terms limits liability for death or injury caused by negligence, fraud, or your consumer rights.

We are not liable for:

  • losses not foreseeable at the time of contract,

  • business losses or loss of profit,

  • delays or failures outside our reasonable control.

Our total liability will not exceed the order value.


19. Privacy, Cookies and Data Protection

Your use of our Website is also governed by our Privacy Policy and Cookie Policy, which explain how we handle your personal data.

20. Accessibility

We are committed to making our Website accessible to all users, including those with disabilities. If you experience difficulty accessing content, please contact us at hello@creationgardensupplies.co.uk and we will provide the information in an alternative format where possible.

21. Events Beyond Our Control

We are not responsible for delays or failures caused by events beyond our control, including strikes, supply chain issues, severe weather or courier delays. We will take reasonable steps to minimise disruption.

22. Changes to these Terms

We may update these Terms from time to time. The version published on this page at the time you place your order will apply to that order.

23. Governing Law

These Terms are governed by the laws of England and Wales. Disputes will be subject to the non-exclusive jurisdiction of the English courts.

24. Contact Us

Creation Garden Supplies

Trading entity: Creation Horticulture Ltd

Registered office: Creation Wholesale, Terminal 1, Hawkins Drive, Cannock, Staffordshire, WS11 0XT

Customer service: hello@creationgardensupplies.co.uk

Telephone: 01889 579444

Company number: 10723032

VAT number: GB270672989